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FAQ: Connecting your charger to a WiFi network

STEP 1. PREPARATIONS

  1. Download EVtrip mobile app from app page
  2. Disable Bluetooth in the mobile phone for 5 seconds
  3. Enable Bluetooth again
  4. Make sure that in proximity to the charger your mobile phone reveals desired WiFi network

STEP 2. PAIRING WITH CHARGER OVER BLUETOOTH

  1. Open EVtrip App and execute login if required
  2. Go to MY CHARGERS section of the App main menu
  3. click on your CHARGER
  4. click on SETTINGS
  5. click on GET SETTINGS
  6. For the first time your phone will ask for pairing BLE PASSKEY (it can be found on the sticker inside of the charger)
  7. Once paired SETTINGS PAGE will open

STEP 3. SETTING WIFI NAME AND PASSWORD

  1. When SETTINGS page is open you can select (insert) desired WiFi network’s NAME and PASSWORD
  2. WiFI name and password are the same as those used to connect the smartphone to the WiFi network (Check name and password on your router)
  3. Click PUSH SETTINGS as soon as WiFi Name and Password are inserted
  4. GREEN tick means that settings are saved, otherwise RED cross appears
  5. Click REBOOT DEVICE to reboot charger and connect it to the WiFi

COMMON PROBLEMS

  1. Charger supports only 2.4GHz WiFi networks, make sure that network you are connecting to supports this frequency
  2. If SETTINGS page does not open (STEP 2, point 7) please:
    2.1. DISASSOCIATE your Charger from your phone via your mobile phone Bluetooth settings if previously it was associated
    2.2. Retry starting from STEP 1

VISUAL GUIDE

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FAQ: Connecting your charger to a WiFi network

STEP 1. PREPARATIONS

  1. Download EVtrip mobile app from app page
  2. Disable Bluetooth in the mobile phone for 5 seconds
  3. Enable Bluetooth again
  4. Make sure that in proximity to the charger your mobile phone reveals desired WiFi network

STEP 2. PAIRING WITH CHARGER OVER BLUETOOTH

  1. Open EVtrip App and execute login if required
  2. Go to MY CHARGERS section of the App main menu
  3. click on your CHARGER
  4. click on SETTINGS
  5. click on GET SETTINGS
  6. For the first time your phone will ask for pairing BLE PASSKEY (it can be found on the sticker inside of the charger)
  7. Once paired SETTINGS PAGE will open

STEP 3. SETTING WIFI NAME AND PASSWORD

  1. When SETTINGS page is open you can select (insert) desired WiFi network’s NAME and PASSWORD
  2. WiFI name and password are the same as those used to connect the smartphone to the WiFi network (Check name and password on your router)
  3. Click PUSH SETTINGS as soon as WiFi Name and Password are inserted
  4. GREEN tick means that settings are saved, otherwise RED cross appears
  5. Click REBOOT DEVICE to reboot charger and connect it to the WiFi

COMMON PROBLEMS

  1. Charger supports only 2.4GHz WiFi networks, make sure that network you are connecting to supports this frequency
  2. If SETTINGS page does not open (STEP 2, point 7) please:
    2.1. DISASSOCIATE your Charger from your phone via your mobile phone Bluetooth settings if previously it was associated
    2.2. Retry starting from STEP 1

VISUAL GUIDE

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2
3
4
5
6
7

FAQ - EVtrip Mobile App for EV Chargers

What is the EVtrip mobile app?

EVtrip mobile app is a companion application designed for EV charger users. It provides a convenient and user-friendly interface to manage and monitor EV charging sessions.

Where can I download the EVtrip mobile app?

You can download the EVtrip mobile app from the App Store (for iOS devices) or the Google Play Store (for Android devices).

What features are available in the EVtrip mobile app?

The EVtrip mobile app offers a range of features including:

 

  1. Finding and locating EV charging stations
  2. Checking real-time availability of charging stations
  3. Initiating and stopping charging sessions
  4. Monitoring charging progress and session history
  5. Viewing detailed charging statistics and energy consumption
  6. Setting charging preferences and notifications
  7. Paying for charging sessions securely within the app

Do I need an EVtrip account to use the mobile app?

No. we support anonymous use as well.

Can I use the EVtrip mobile app with any EV charger?

The EVtrip mobile app is compatible with a wide range of EV chargers via OCPP & e-roaming.

How can I report an issue or provide feedback about the EVtrip mobile app?

To report any issues or share your suggestions, you can contact our support team through the “Contact Us” section within the EVtrip mobile app.

Is the EVtrip mobile app free to use?

Yes, the EVtrip mobile app is free to download and use. However, please note that there may be associated costs with charging sessions, which will vary depending on the specific charging station’s pricing and any applicable fees or tariffs.

How secure is the EVtrip mobile app for making payments?

The EVtrip mobile app prioritizes security and employs industry-standard measures to ensure the safety of your payment information. All transactions and payment processing are conducted using secure protocols to protect your data.

Can I use the EVtrip mobile app for charging my EV at home?

Yes, EVtrip mobile app primarily focuses on Residential EV charging infrastructure.

FAQ - Troubleshooting Guide for EVtrip Mobile App

I'm having trouble logging into the EVtrip mobile app. What should I do?

If you’re experiencing login issues, please ensure that you’re using the correct credentials (email) associated with your EVtrip account. Or you can use the app without Logging in as an anonymous user.

The EV charging stations are not showing up on the app's map. What could be the problem?

Make sure that your device has a stable internet connection as the app requires an active internet connection to display the charging station locations.

I encountered an error message while initiating a charging session. How can I resolve this?

Error messages can occur due to various reasons. Firstly, check your internet connection and ensure that you have a stable signal. If the problem continues, try closing the app and reopening it. If the issue persists, please contact our support team with specific details about the error message for further assistance.

Charging session started, but the EVtrip app is not displaying the charging progress. What should I do?

In some cases, there may be a slight delay in updating the charging progress on the app or the charger is offline or has no power. If the issue persists, please contact our support team for further troubleshooting steps.

I'm unable to make a payment within the EVtrip app. What could be the problem?

If you’re experiencing issues with payment, ensure that your payment method is correctly added and up-to-date in your EVtrip account. If the problem continues, contact your financial institution to verify if there are any restrictions on your card or account. Our support team can also assist you in resolving payment-related issues.

The EVtrip app is not showing my charging history or session details. How can I view them?

If your charging history or session details are not visible in the app, make sure you’re logged into the same EVtrip account that you used during the charging session, Please click on My chargers, Select a charger registered with your account & Click on reports for history and session details. If the issue persists, please contact our support team for further assistance.

I have a suggestion or found a bug in the EVtrip app. How can I report it?

To report a suggestion or bug, you can use the “Contact Us” feature within the EVtrip app. Alternatively, you can visit our website at https://evtrip.net/ and reach out to our support team through email or phone.

Is the EVtrip mobile app compatible with all EV models?

The EVtrip app is designed to be compatible with a wide range of EV models via OCPP & e-roaming. However, certain features or integrations may vary depending on the specific capabilities of your EV.

How do I connect my EV charger using the EVtrip mobile app?

To connect your EV charger using the EVtrip mobile app, please follow these steps:

 

  1. Ensure that your EV charger is properly installed and powered on.
  2. Download and install the EVtrip mobile app from the App Store or Google Play Store.
  3. Launch the app and Login into the account using your email ID.
  4. To add your EV charger to the app in the My Chargers section.
  5. Input the UUID provided to the charger.
  6. You can Select the connection method based on your charger model.
  7. Complete the pairing process.

I'm experiencing Bluetooth connection problems with my EV charger. What should I do?

If you’re encountering Bluetooth connection issues with your EV charger, please try the following troubleshooting steps:

 

  1. Ensure that Bluetooth is enabled on your smartphone or tablet.
  2. Make sure you’re within the recommended Bluetooth range of your EV charger.
  3. Restart your smartphone or tablet to refresh the Bluetooth connection.
  4. If the issue persists, contact our support team for further assistance.

How do I troubleshoot Wi-Fi connection issues with my EV charger?

If you’re facing Wi-Fi connection problems with your EV charger, please consider the following steps:

 

  1. Ensure that your Wi-Fi network is functioning properly and that other devices can connect to it.
  2. Verify that your EV charger is within range of your Wi-Fi network.
  3. Restart your EV charger and your Wi-Fi router.
  4. If the issue persists, consult our support team.



If you have any additional questions or encounter any other issues while using the EVtrip mobile app for EV chargers, please reach out to our support team for prompt assistance. We are committed to providing you with the best possible experience and ensuring that your charging process is convenient and efficient.

How can I view my orders in the EVtrip mobile app?

To view your orders in the EVtrip mobile app, follow these steps:

Open the EVtrip mobile app on your smartphone or tablet.

Log in to your account using your email ID.

Select “My Orders” section, usually located in the main menu 

Here, you will find a list of your previous orders, including details such as order date, charger model, and status.

I have a question or issue regarding my order. How can I get support?

If you have any questions, concerns, or issues related to your order in the EVtrip mobile app, please reach out to our support team for assistance. You can usually find contact information, such as a support email, in the app’s settings or “Contact Us” section.

FAQ - Connecting your charger to a WiFi network

STEP 1. PREPARATIONS

  1. Download EVtrip mobile app from app page
  2. Disable Bluetooth in the mobile phone for 5 seconds
  3. Enable Bluetooth again
  4. Make sure that in proximity to the charger your mobile phone reveals desired WiFi network

STEP 2. PAIRING WITH CHARGER OVER BLUETOOTH

  1. Open EVtrip App and execute login if required
  2. Go to MY CHARGERS section of the App main menu
  3. click on your CHARGER
  4. click on SETTINGS
  5. click on GET SETTINGS
  6. For the first time your phone will ask for pairing BLE PASSKEY (it can be found on the sticker inside of the charger)
  7. Once paired SETTINGS PAGE will open

STEP 3. SETTING WIFI NAME AND PASSWORD

  1. When SETTINGS page is open you can select (insert) desired WiFi network’s NAME and PASSWORD
  2. WiFI name and password are the same as those used to connect the smartphone to the WiFi network (Check name and password on your router)
  3. Click PUSH SETTINGS as soon as WiFi Name and Password are inserted
  4. GREEN tick means that settings are saved, otherwise RED cross appears
  5. Click REBOOT DEVICE to reboot charger and connect it to the WiFi

COMMON PROBLEMS

  1. Charger supports only 2.4GHz WiFi networks, make sure that network you are connecting to supports this frequency
  2. If SETTINGS page does not open (STEP 2, point 7) please:
    2.1. DISASSOCIATE your Charger from your phone via your mobile phone Bluetooth settings if previously it was associated
    2.2. Retry starting from STEP 1

VISUAL GUIDE

1

2

3

4

5

6

7

FAQ - EVtrip Mobile App for EV Chargers

What is the EVtrip mobile app?

EVtrip mobile app is a companion application designed for EV charger users. It provides a convenient and user-friendly interface to manage and monitor EV charging sessions.

Where can I download the EVtrip mobile app?

You can download the EVtrip mobile app from the App Store (for iOS devices) or the Google Play Store (for Android devices).

What features are available in the EVtrip mobile app?

The EVtrip mobile app offers a range of features including:

 

  1. Finding and locating EV charging stations
  2. Checking real-time availability of charging stations
  3. Initiating and stopping charging sessions
  4. Monitoring charging progress and session history
  5. Viewing detailed charging statistics and energy consumption
  6. Setting charging preferences and notifications
  7. Paying for charging sessions securely within the app

Do I need an EVtrip account to use the mobile app?

No. we support anonymous use as well

Can I use the EVtrip mobile app with any EV charger?

The EVtrip mobile app is compatible with a wide range of EV chargers via OCPP & e-roaming.

How can I report an issue or provide feedback about the EVtrip mobile app?

To report any issues or share your suggestions, you can contact our support team through the “Contact Us” section within the EVtrip mobile app.

Is the EVtrip mobile app free to use?

Yes, the EVtrip mobile app is free to download and use. However, please note that there may be associated costs with charging sessions, which will vary depending on the specific charging station’s pricing and any applicable fees or tariffs.

How secure is the EVtrip mobile app for making payments?

The EVtrip mobile app prioritizes security and employs industry-standard measures to ensure the safety of your payment information. All transactions and payment processing are conducted using secure protocols to protect your data.

Can I use the EVtrip mobile app for charging my EV at home?

Yes, EVtrip mobile app primarily focuses on Residential EV charging infrastructure

FAQ - Troubleshooting Guide for EVtrip Mobile App

I'm having trouble logging into the EVtrip mobile app. What should I do?

If you’re experiencing login issues, please ensure that you’re using the correct credentials (email) associated with your EVtrip account. Or you can use the app without Logging in as an anonymous user.

The EV charging stations are not showing up on the app's map. What could be the problem?

Make sure that your device has a stable internet connection as the app requires an active internet connection to display the charging station locations.

I encountered an error message while initiating a charging session. How can I resolve this?

Error messages can occur due to various reasons. Firstly, check your internet connection and ensure that you have a stable signal. If the problem continues, try closing the app and reopening it. If the issue persists, please contact our support team with specific details about the error message for further assistance.

Charging session started, but the EVtrip app is not displaying the charging progress. What should I do?

In some cases, there may be a slight delay in updating the charging progress on the app or the charger is offline or has no power. If the issue persists, please contact our support team for further troubleshooting steps.

I'm unable to make a payment within the EVtrip app. What could be the problem?

If you’re experiencing issues with payment, ensure that your payment method is correctly added and up-to-date in your EVtrip account. If the problem continues, contact your financial institution to verify if there are any restrictions on your card or account. Our support team can also assist you in resolving payment-related issues.

The EVtrip app is not showing my charging history or session details. How can I view them?

If your charging history or session details are not visible in the app, make sure you’re logged into the same EVtrip account that you used during the charging session, Please click on My chargers, Select a charger registered with your account & Click on reports for history and session details. If the issue persists, please contact our support team for further assistance.

I have a suggestion or found a bug in the EVtrip app. How can I report it?

To report a suggestion or bug, you can use the “Contact Us” feature within the EVtrip app. Alternatively, you can visit our website at https://evtrip.net/ and reach out to our support team through email or phone.

Is the EVtrip mobile app compatible with all EV models?

The EVtrip app is designed to be compatible with a wide range of EV models via OCPP & e-roaming. However, certain features or integrations may vary depending on the specific capabilities of your EV.

How do I connect my EV charger using the EVtrip mobile app?

To connect your EV charger using the EVtrip mobile app, please follow these steps:

 

  1. Ensure that your EV charger is properly installed and powered on.
  2. Download and install the EVtrip mobile app from the App Store or Google Play Store.
  3. Launch the app and Login into the account using your email ID.
  4. To add your EV charger to the app in the My Chargers section.
  5. Input the UUID provided to the charger.
  6. You can Select the connection method based on your charger model.
  7. Complete the pairing process.

I'm experiencing Bluetooth connection problems with my EV charger. What should I do?

If you’re encountering Bluetooth connection issues with your EV charger, please try the following troubleshooting steps:

 

  1. Ensure that Bluetooth is enabled on your smartphone or tablet.
  2. Make sure you’re within the recommended Bluetooth range of your EV charger.
  3. Restart your smartphone or tablet to refresh the Bluetooth connection.
  4. If the issue persists, contact our support team for further assistance.

How do I troubleshoot Wi-Fi connection issues with my EV charger?

If you’re facing Wi-Fi connection problems with your EV charger, please consider the following steps:

 

  1. Ensure that your Wi-Fi network is functioning properly and that other devices can connect to it.
  2. Verify that your EV charger is within range of your Wi-Fi network.
  3. Restart your EV charger and your Wi-Fi router.
  4. If the issue persists, consult our support team.



If you have any additional questions or encounter any other issues while using the EVtrip mobile app for EV chargers, please reach out to our support team for prompt assistance. We are committed to providing you with the best possible experience and ensuring that your charging process is convenient and efficient.

How can I view my orders in the EVtrip mobile app?

To view your orders in the EVtrip mobile app, follow these steps:

Open the EVtrip mobile app on your smartphone or tablet.

Log in to your account using your email ID.

Select “My Orders” section, usually located in the main menu 

Here, you will find a list of your previous orders, including details such as order date, charger model, and status.

I have a question or issue regarding my order. How can I get support?

If you have any questions, concerns, or issues related to your order in the EVtrip mobile app, please reach out to our support team for assistance. You can usually find contact information, such as a support email, in the app’s settings or “Contact Us” section.